Return & Refund

Refund & Return Policy

Effective Date: July 2026

This Refund & Return Policy applies to purchases made through www.fouzee.com, which is owned and operated by Shoppers-Plaza LLC ("FOUZEE," "we," "our," or "us").

At FOUZEE, customer satisfaction is our priority. We are committed to providing high-quality wellness and dietary supplement products. If you experience an issue with your order, we are here to help. Please read this Refund & Return Policy carefully before making a purchase.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

Due to health and safety regulations, dietary supplements require special return conditions.

Eligible Returns

We accept returns or replacements if:

• You received the wrong product.

• Your item arrived damaged during shipping.

• Your product was defective.

• The product arrived expired.

• The safety seal was broken or missing before opening.

• Your package was missing items.

To qualify, please contact us within 7 days of delivery and provide your order number along with clear photos of the product and packaging.

Non-Returnable Items

For health, safety, and quality reasons, we cannot accept returns or exchanges for:

• Opened or used dietary supplements unless they were damaged, defective, expired, or shipped incorrectly.

• Products damaged due to misuse, abuse, or improper storage.

• Products purchased from unauthorized sellers or third-party marketplaces not operated by FOUZEE.

• Gift cards or promotional items.

Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved or denied.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless the return is the result of our error.

Replacements

If your order arrives damaged, defective, expired, or you receive the wrong item, we will gladly send a replacement at no additional cost once your claim has been reviewed and approved.

Order Cancellations

Orders may be canceled before they have been processed for shipment.

Once an order has shipped, it cannot be canceled and must follow this Refund & Return Policy.

Orders fulfilled through Amazon Buy with Prime may also be subject to Amazon's fulfillment and return procedures.

Shipping Damage

If your package arrives damaged:

• Take clear photographs of the shipping box and product.

• Contact us within 7 days of delivery.

• Include your order number and photos.

We will work with the shipping carrier or Amazon (for Buy with Prime orders) to resolve the issue through a replacement or refund, when appropriate.

Lost Packages

If your tracking information shows that your package has not been delivered within a reasonable timeframe, please contact us.

We will investigate with the shipping carrier or Amazon (for Buy with Prime orders) and provide an appropriate resolution if the package is confirmed lost.

International Orders

International orders may be subject to customs duties, taxes, VAT, import fees, brokerage fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are non-refundable.

Unless prohibited by applicable law, international orders are generally not eligible for return unless the product was damaged, defective, expired, or shipped incorrectly.

Return Process

To request a return, replacement, or refund, please contact us at:

Email: info@fouzee.com

Please include:

• Order number

• Full name

• Reason for the request

• Photos of the product and packaging (if applicable)

Please do not return products without receiving return authorization from FOUZEE.

Refund Exceptions

Refunds may be denied if:

• The return request is made more than 30 days after delivery.

• The returned product does not match the original order.

• The product shows signs of misuse, abuse, or intentional damage.

• The product was purchased from an unauthorized seller.

• The return does not meet the requirements outlined in this policy.

FDA Disclaimer

FOUZEE products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.

Statements made on our website, product labels, or marketing materials have not been evaluated by the U.S. Food and Drug Administration (FDA), unless otherwise stated.

This Refund & Return Policy does not limit or affect any rights you may have under applicable federal, state, or local consumer protection laws.

Contact Us

If you have any questions regarding this Refund & Return Policy or need assistance with your order, please contact us:

FOUZEE
A brand owned and operated by Shoppers-Plaza LLC

Website: www.fouzee.com

Email: info@fouzee.com